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Terms & Conditions

Table of Contents

1. Business Entity Information

2. Terms and Conditions of Sale

3. Shipping Policy

4. Privacy Policy

1. Business Entity Information

Duchy Fasteners Ltd is a limited company registered in the United Kingdom.

Registration number: 3454381

Registered address:

Duchy Fasteners Ltd
Units 1-4 Station Road Industrial Estate

Telephone: 01872 573999

VAT Number: 501 2572 93

 2. Terms and Conditions of Sale 

1.  Acceptance. The following terms and conditions of sale are applicable to all sales of products or services, and all quotations, order acknowledgements, and invoices from ram gasket solutions ltd. (“seller”) and to all purchase orders from seller’s customers (“purchasers”) with respect to any of the aforementioned business units, and are the only terms and conditions applicable to the sale of seller’s products or services, except those relating solely to prices, quantities, delivery schedules, terms of payment, invoicing, shipping instructions, or descriptions of the products set forth in purchaser’s purchase orders (collectively, “purchase order terms”). Purchase orders, if accepted by seller, are accepted subject to the terms and conditions set forth herein.  seller hereby rejects any additional or different terms or conditions proposed by purchaser, whether or not contained in any of purchaser’s business forms or in purchaser’s website, and such additional or different terms and conditions shall be void and of no effect unless in a writing specifically agreed to by seller specifically referring to and agreeing to the change.  purchaser’s acceptance of products or services (“products or services”) called for in said purchase order shall constitute its acceptance of the following terms and conditions of sale (these “terms and conditions”).  any changes to these terms and conditions must be in writing clearly identifying the change and signed by seller.

2. Quotations. Quotations are only valid in writing and for 30 days from the date of the quotation unless otherwise notified.  all quotations by seller are subject to change or withdrawal without prior notice to purchaser unless otherwise specifically stated in the quotation.  quotations are made subject to approval by seller of purchaser’s credit.  seller shall have no obligation to sell or deliver products or services covered by seller’s quotation unless and until seller issues an order acknowledgement form or upon the shipment of products or commencement of services by seller.

3. Prices. Prices are in £ sterling and are subject to change without notice.  if a raw material, component, or service provider raises its prices, or imposes a surcharge on seller, seller reserves the right to pass through the price increase or surcharge to purchaser and purchaser agrees to accept such price increase or surcharge for the term of such price increase or surcharge or the termination of the contract to which these terms and conditions apply.  time of payment is of the essence.  all orders are accepted subject to seller’s price in effect at time of shipment.

4. Terms of payment. The inspection rights granted to purchaser will not affect or alter the payment terms or the timing of purchaser’s payment obligations.  under no circumstances will purchaser have a right of set-off.  seller shall have the right to offset its payables against its receivables related to goods or services purchased from seller. Unless otherwise expressly agreed to by seller in writing, terms of payment are 30 days from month end. No discount shall be allowed on transportation charges.  purchaser agrees to pay interest on overdue invoices at the rate of 1 ½ % per month, but not higher than the highest rate permitted by law.  if purchaser fails to make any payment as required, purchaser agrees to indemnify seller for all costs and expenses, including reasonable attorney fees, court costs, and associated expenses incurred by seller.

5. Credit approval. All shipments to be made hereunder shall at all times be subject to the approval of seller’s credit department.  seller may invoice purchaser and recover for each shipment made pursuant to these terms and conditions as a separate transaction without regard to any other order or agreement with seller, or if, in seller’s sole judgment, the financial responsibility of purchaser is or becomes unsatisfactory, then seller may, at its option and without prejudice to any of its other remedies, (a) defer or decline to make any shipments hereunder except upon receipt of satisfactory security or cash payments in advance, and / or (b) terminate all purchase orders of purchaser.

6. Cancellation. Once seller has either accepted a purchase order or has begun taking actions with respect to such purchase order,such purchase order cannot be canceled, terminated or modified by purchaser in whole or in part except with seller’s consent in writing and then only upon terms and conditions to be agreed upon which shall include protection of seller against all losses.  purchaser shall indemnify seller for any costs incurred, including material and labor costs, in connection with any purchase order that purchaser desires to cancel, terminate or modify.

7. Inspection / non – conforming shipments. Seller grants purchaser the right to inspect products for a period of fifteen (15) business days immediately following delivery (“inspection period”).  purchaser must notify seller of any products that do not conform to the terms applicable to their sale within the inspection period, and afford seller a reasonable opportunity to inspect such products and cure any nonconformity.  if purchaser fails to provide seller with notice of nonconformity within the inspection period, purchaser shall be deemed to have accepted the products. Purchaser will have no right to return any product without seller’s prior written authorization. Any return authorized by seller must be made in accordance with seller’s return policies then in effect and must be accompanied by a returned goods authorization (“rga”) from seller. Purchaser will be responsible for all costs and expenses associated with any returns of products and will bear the risk of loss or damage of such products, unless seller agrees otherwise in writing or determines that the products do not conform to the applicable terms of sale.  seller, in its sole discretion may reject any return of product not approved by seller in accordance with this paragraph or otherwise not returned in accordance with seller’s then current-return policies.

8. Title / risk of loss / delivery. Unless other arrangements are made in writing, seller anticipates use of common carriers for transport of products. All products shall become the property of purchaser upon delivery to the carrier.  purchaser shall assume all risk and liability for loss, damage, or destruction, as well as the results of any use or misuse by third parties who may acquire or use the products illicitly after the delivery to the carrier. Unless mutually agreed upon, shipping dates are approximate and are based upon prompt receipt of all necessary information.  seller reserves the right to ship items in a single or multiple shipments.

9. Damage. Purchaser shall notify seller and the delivering carrier within fifteen (15) business days from date of receipt of products, of any damage or shortage, and afford seller a reasonable opportunity to inspect the products. Any loss occasioned by damage or shrinkage in transit will be for purchaser’s account and claims for such loss shall be made solely against the carrier.

10. Quantities. Unless otherwise agreed in writing, any variation in quantities shipped over or under the quantities ordered (not to exceed 10%) shall constitute compliance with purchaser’s order and the stated price per item will continue to apply.

11. Warranty. Seller warrants only that the products or services sold hereunder (a) will conform to the description, if any, on the face hereof, (b) will be conveyed free and clear of any lien, security interest or encumbrance created by seller or any party claiming by, through or under seller, and (c) will be free from substantial defects in material and workmanship under normal use given proper installation and maintenance for a period of six (6) months from the date of delivery to the carrier.

Seller shall have the right either to replace or repair any defective products, to refund the purchase price upon return of the products or to grant a reasonable allowance on account of such defects, and seller’s liability and purchaser’s exclusive remedy for defective products shall be limited solely to replacement, repair, refund or allowance as seller may elect.

Seller shall be given a reasonable opportunity to investigate all claims and no products shall be returned to seller until after inspection and approval by seller and receipt by purchaser of a rga.

12. Disclaimer of further warranties. Except as set forth above, seller makes no warranty or representation of any kind, express or implied (including no warranty of merchantability or fitness for any particular purpose) with respect to its products or services.

13. Limitation of liability and remedies. Seller shall not be liable, and purchaser waives all claims against seller, for incidental, special, punitive or consequential damages, lost profits or commercial losses, whether or not based upon seller’s negligence or breach of warranty or strict liability in tort or any other cause of action.  seller will not be liable to purchaser for any loss, damage, or injury to persons or property resulting from the handling, storage, transportation, resale, or use of its products in manufacturing processes, or in combination with other substances, or otherwise.  in no event will seller’s liability under these terms and conditions or in connection with the sale of products by seller exceed the purchase price of the specific products or services as to which the claim is made.

14. Inventory. Except as provided in sections 7 and 11 hereof, seller will neither accept return of product, nor be responsible for its destruction.

15. Technical data. All physical properties, statements and recommendations are either based on the tests or experience that seller believes to be reliable, but they are not guaranteed.

16. Product use. Purchaser is solely responsible for determining whether any product is fit for a particular purpose and suitable for purchaser’s method of application.  accordingly, and due to the nature and manner of use of seller’s products, seller is not responsible for the results or consequences of use, misuse or application of its products by anyone.

17. Tooling / molds / dies. Unless otherwise agreed in writing signed by seller, all material, equipment, facilities, and special tooling, (which term includes but is not limited to tools, jigs, dies, fixtures, molds, patterns, special taps, special gauges, special test equipment, and manufacturing aids and replacements thereof), used in the manufacture of the products covered by any purchase order shall remain the property of seller.  any material, tooling, or equipment furnished to seller by purchaser shall be and remain the personal property of purchaser with the title to and right of possession remaining in purchaser.

18. Taxes. Purchaser shall pay to seller, in addition to the purchase price, the amount of all fees, duties, licenses, tariffs, and all sales, use, privilege, occupation, excise, or other taxes, local or foreign, which seller is required to pay or collect in connection with the products or services sold to purchaser.  failure by the seller to collect any such fees or taxes shall not affect purchaser’s obligations hereunder and purchaser shall fully defend, indemnify and hold harmless seller with respect to such tax obligations.

19. Ownership of intellectual property. All drawings, know-how, designs, specifications, inventions, devices, developments, processes, copyrights and other information or intellectual property disclosed or otherwise provided to purchaser by seller and all rights therein (collectively, “intellectual property”) will remain the property of seller and will be kept confidential by purchaser in accordance with these terms and conditions.  purchaser shall have no claim to, nor ownership interest in, any intellectual property and such information, in whatever form and any copies thereof, shall be promptly returned to seller upon written request from seller.  purchaser acknowledges that no license or rights of any sort are granted to purchaser hereunder in respect of any intellectual property, other than the limited right to use the seller’s proprietary products purchased from seller.

20.  confidential information. All information furnished or made available by seller to purchaser in connection with the subject matter of these terms and conditions or of purchaser’s purchase order shall be held in confidence by the purchaser.  purchaser agrees not to use such information or disclose such information to others without seller’s prior written consent.  the obligations in this paragraph will not apply to any information which (a) at the time of disclosure was or thereafter becomes, generally available to the public by publication or otherwise through no breach by the purchaser of any obligation herein, (b) the purchaser can show by written records was in the purchaser’s possession prior to disclosure by seller, or (c) is legally made available to the purchaser by or through a third party having no direct or indirect confidentiality obligation to seller with respect to such information.

21. Infringement and indemnification. (a) except as set forth below, seller agrees to defend, indemnify and hold the purchaser harmless against any claims, costs, damages, liability and expenses resulting from actual patent, trademark, or copyright infringement, misappropriation of confidential information, or violation of any other intellectual property right, domestic or foreign, that may arise from the sale of seller’s proprietary product to the purchaser as such pertains to the subject matter of these terms and conditions (provided that product is not modified in any way by the purchaser or any other party, and that the product is used in the manner intended by seller).  if a suit or claim results in any injunction or any other order that would prevent seller from supplying any part or product falling under these terms and conditions, or if the result of such a suit or claim would, in the reasonable opinion of seller, otherwise cause seller to be unable to supply such parts or products, seller shall have the right, at its option, if it so chooses, to do one or more of the following:  (i) secure an appropriate license to permit seller to continue supplying said parts or products to purchaser; (ii) modify the appropriate part or product so that it becomes non-infringing; (iii) replace the appropriate part or product with a non-infringing but practically equivalent part or product;or (iv) if the seller cannot reasonably accomplish the actions specified in subparagraphs (i) – (iii), then in seller’s sole discretion, seller may discontinue selling the part or product without any further liability to purchaser. (b) purchaser agrees to defend, indemnify and hold seller harmless against any claims, costs, damages, liability and expenses resulting from actual or alleged patent, trademark, or copyright infringement, misappropriation of confidential information, or violation of any other intellectual property right, domestic or foreign, that may arise from the making, using or selling of any part or product or using any process that is designed or specified by the purchaser.  (c)  if any claim is made by a third party on the basis of which indemnification may be sought under this paragraph, the party entitled to indemnification (the “indemnified party”) shall give written notice of such claim to the party liable for such indemnification (the “indemnifying party”) promptly after the indemnified party has actual notice of such claim.  the indemnifying party shall have the right to defend and/or settle such claim at its expense, provided that it does so diligently and in good faith.  the indemnified party shall cooperate with such defense and/or settlement and shall have the right to participate in (but not to control) such defense and/or settlement at its expense.  no settlement shall be entered into unless the indemnified party shall be released from all liability for such claim.

22. Force majeure. Seller shall not be liable for failure to perform or delay in performance or delivery of any products or services due to (a) fires, floods, strikes, or other labor disputes, accidents, sabotage, terrorism, war, riots, acts of precedence or priorities granted at the request or for the benefit, directly or indirectly, of any federal, state or local government or any subdivision or agency thereof, delays in transportation or lack of transportation facilities, restrictions imposed by federal, state or local laws, rules or regulations; or (b) any other cause beyond the control of seller.  in the event of the occurrence of any of the foregoing, the time for performance shall be extended for such time as may be reasonably necessary to enable seller to perform.  seller may, during any period of shortage due to any of the above circumstances, allocate its available supply of products or services among itself and its purchasers in such manner as seller, in its judgment, deems fair and equitable.

23. Assignment and delegation. No assignment of any rights or interest or delegation of any obligation or duty of purchaser under these terms and conditions, seller’s quotation, order acknowledgement, or invoice, or purchaser’s purchase order may be made without the prior written consent of seller.  any attempted assignment or delegation will be wholly void and totally ineffective for all purposes.

24. Integration clause. These terms and conditions constitute the terms and conditions to the contract of sale and purchase between seller and purchaser with respect to the products covered by these terms and conditions, and supersedes any prior agreements, understandings, representations and quotations with respect thereto.  no modification hereof shall be of any force or effect unless in writing and signed by the party claiming to be bound thereby.

25. Waiver. No failure of seller to insist upon strict compliance by purchaser with these terms and conditions or to exercise any right accruing from any default of purchaser shall impair seller’s rights in case purchaser’s default continues or in case of any subsequent default by purchaser.  waiver by seller of any breach by purchaser of these terms and conditions shall not be construed as a waiver of any other existing or future breach.

26. Limitation of actions. Notwithstanding any contrary statute of limitations, any cause of action for any alleged breach of these terms and conditions by seller shall be barred unless commenced by purchaser within one (1) year from the accrual of such cause or action.

27. Litigation costs. If any litigation or arbitration is commenced between seller and purchaser concerning any provision of these terms and conditions, the party prevailing in the litigation or arbitration is entitled, in addition to such other relief that is granted, to a reasonable sum as and for their attorney’s fees in such litigation or arbitration, provided that if each party prevails in part, such fees shall be allocated in such manner as the court or arbitrator shall determine to be equitable in view of the relative merits and amounts of the parties’ claims.

28. Choice of laws. Any dispute arising out of or related to these terms and conditions shall be governed by and construed according to the laws of the united kingdom. The parties hereby agree to the exclusive jurisdiction and venue of such courts.

29. Severability. If any provision herein shall be held to be unlawful or unenforceable, the remaining provisions herein shall remain in full force and effect.

£10.00 min order value on any order


 3. Shipping Policy

Shipping charge for orders under £50.00: £6.95 Shipping to UK mainland only

Shipping charge for orders over £50.00: £0.00


Shipment to uk mainland only

Shipping times vary.  

4. Privacy Policy


What information do we collect?

We collect information from you when you register on our site, place an order or subscribe to our newsletter.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

; To personalize your experience
(your information helps us to better respond to your individual needs)

; To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)

; To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)

; To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

; To administer a contest, promotion, survey or other site feature

; To send periodic emails
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.


How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at

Your Consent

By using our site, you consent to our online privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

This policy was last modified on 19th September 2016

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.
Duchy Fasteners Ltd
Units 1-4 Station Road Industrial Estate

01872 573999



Duchy Fasteners
Contact Us
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